We are looking for a Helpdesk Support Analyst for a 6-month contract position, with possible extensions in Regina, Saskatchewan. Must be legally entitled to work in Canada.

This role is 100% on-site. 8 hours a day, 40 hours a week. This is NOT a remote role.

Role Description:
The Helpdesk Support Analyst's role is to provide front-line desktop and computer support services. The ideal candidate will have specialized support knowledge related to hardware, software, and configuring computers.

Responsibilities:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Diagnose and resolve technical hardware and software issues
Triage, Log, track, and manage support tickets through a helpdesk ticketing system
Utilize remote access tools to assist users with technical problems
Install, modify, and repair computer software
Image laptops and desktops, smartphones and tablets (IOS, Android) using predefined process
Wiping and removing necessary drives from older hardware to be recycled
Assist in hardware setup, replacement, repair and maintenance
Setup, test and Deploy computers, laptops, smartphones and tablets to end users and associated peripherals (monitors, Keyboards, Mice, Headsets, webcams)
Working with the Network and Cyber Security teams to ensure all systems and software are updated with the latest patches and updates
Working with Network team to Diagnose and resolve network connectivity issues on various devices
Document issues and their resolutions to be referenced by other team members in the future
User Training: Provide guidance and training to users on computer systems at onboarding time and continuously on an as-needed basis
Working with the Network and Cyber Security teams to ensure device compliance with security policies and procedures
Assist users with password resets and access issues.
Escalate complex issues to Network specialist or specialized departments
Deliver excellent customer service and maintain a high level of user satisfaction.
Utilize corporate Intune MDM to monitor and Manage endpoint devices such as laptops, desktops, smartphones (IOS, Android), tablets (IOS, Android)
Creation of staff accounts in Org Active Directory using predefined process. Following defined process to offboard staff accounts
Provide end user support for regular council and committee meetings. Be an individual to escalate issues that arise to Network team or AV contractor on an as needed basis
On call: must be able to take rotating on call to support business needs on an as needed basis
Provide end user support, maintenance and troubleshooting on corporate printers.

Required Skills and Experience:

3-5 years of experience as a helpdesk/ support analyst
Ability to use computer and related software programs to accomplish assigned task
Basic knowledge of circuit boards, processors, electronic equipment & computer hardware & software
Effective written and verbal communication skills
Problem-solving, analytical, interpersonal communication, organizational skills; able to plan and manage a schedule.

Please note that while all applications are appreciated, only candidates selected for an interview will be contacted.

InSync Systems Inc. is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.

Helpdesk Support Analyst

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