We are looking for an Intermediate Application Support Analyst for a 4-month contract position, with possible extensions in Calgary, Alberta. Must be legally entitled to work in Canada.

This position is a hybrid position primarily on-site in downtown Calgary with 5 days per month remote

Role Description
Our client is looking for a motivated, relational, detail oriented, self-starter to take on an Application Support Analyst role within the OneStop Support Team.

OneStop is an online platform designed to streamline the application process for Alberta’s O&G Industry, while at the same time, supporting better-informed decision making at the Company. The OneStop product is being supported using Agile / Kanban Methodology that specifically aligns to the Company’s software development process and business engagement needs.

Responsibilities

Performing analysis, troubleshooting, identifying root cause and resolution of OneStop support inquiries.
Creating and maintaining operational support documentation and adding to the team knowledge base.
Technical Administration within Azure DevOps and ASM/ServiceNow using ITIL best practices.
Performing various database related tasks, such as SQL database queries and scripts to analyze and fix data.
Consulting and collaborating with people: end-users, developers, quality assurance and business analysts, to identify technical errors and requirements for resolution.
Proactive systems monitoring.
Identifying continuous improvement opportunities and willingness to work on implementing them.
Ensuring software is stable and sustainable by guiding project teams during warranty periods.

Required Skills and Experience

Bachelor’s in information technology, Computer Science, or a related discipline
Customer-service oriented, evidenced by a solution-focused, pro-active, self-starter mindset
Experience in software troubleshooting and support
3+ years of experience in programming
Good coding and scripting skills (MS SQL, Powershell, Python)
Experience working with SQL and relational databases (MS-QL & MYSQL)
Experience with continuous integration and related tools such as Git
Strong communication skills and process documentation skills
Strong analytical thinking and troubleshooting abilities
Friendly and outgoing with a positive and cooperative attitude
Able to successfully work independently and as part of a team in a fast-paced and high-pressure environment, with ability to multi-task
Able to identify problems, creatively think of solutions, and decide on the best course of action regarding the situation.
Must have experience and understanding of a variety of technologies and software, and the aptitude to expand their knowledge base as required.
Ability to escalate a problem if and when necessary

Desired Skills

Understanding of Agile methodologies (Scrum, Kanban) with previous practical experience in an agile/scrum project environment
Experience using Azure DevOps and ServiceNow
Experience with some of the following would be considered an asset: Node JS, Tibco, OpenText AppWorks, SharePoint, JavaScript, MongoDB, .NET
Background or knowledge of oil and gas upstream activities or the regulatory work associated with industry
Familiarity with cloud infrastructure (Azure)

Please note that while all applications are appreciated, only candidates selected for interview will be contacted.

InSync Systems Inc. is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.

Application Support Analyst

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